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PRIVACY POLICY

Last updated: December 10, 2024

This privacy notice for Pet Social Security (“we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website at petsocialsecurity.com, or any website of ours that links to this privacy notice.
Engage with us in other related ways, including sales, marketing, or events.

If you have any questions or concerns about this privacy policy or how we handle your information, please contact us at info@smartpetcollective.com.

By using our Services, you acknowledge that you have read and understood this privacy policy. If you do not agree with our policies and practices, please do not use our Services.

What Information Do We Collect?
How Do We Process Your Information?
When and With Whom Do We Share Personal Information?
Do We Use Cookies and Other Tracking Technologies?
How Do We Handle Your Social Logins?
How Long Do We Keep Your Information?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
Do United States Residents Have Specific Privacy Rights?
Global Accessibility and Compliance
Do We Make Updates to This Notice?
How Can You Contact Us About This Notice?
How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information do We Collect?

We collect information that you provide to us directly, information collected automatically when you use our Services, and additional information related to pets that are registered through our system.

Information You Provide Directly

When you use our Services, we may collect the following personal information:

Names
Email addresses
Passwords
Zip codes
Payment information (if applicable)

You are responsible for ensuring that the personal information you provide is accurate, complete, and up-to-date.

Pet Data

We collect specific information related to your pets when they are registered through our Services. This includes:

Basic information such as name, age, breed, and gender
Unique identification details such as a Social Security Number for your pet
Owner information, including name, contact details, and zip code
Pet photographs, behavioral notes, and other specific information provided by the owner

Pet Social Security Numbers grant access to exclusive discounts, educational content, and integrations with pet care services, including facilitating travel, vet visits, and grooming appointments.

Information Collected Automatically

We automatically collect certain information when you visit or interact with our Services. This includes:

Internet Protocol (IP) address
Browser and device characteristics
Operating system and language preferences
Referring URLs
Device name, type, and location data

We use this information for security, analytics, and improving our Services.

2. How Do We Process Your Information?

We process your information to provide, enhance, and manage our Services, communicate with you, ensure security, and comply with legal obligations. Specifically, we process your information for the following purposes:

To facilitate account creation and authentication.
To deliver requested services, including generating Social Security Numbers for pets.
To provide exclusive access to discounts, educational materials, and integrations with third-party pet services.
To communicate with you about updates, promotions, and changes to our Services.
To improve user experience through analytics and feedback.
To prevent fraudulent activities and enhance security.
To comply with applicable legal requirements, such as data protection laws.

3. When and With Whom Do We Share Personal Information?

We share your personal information only in specific situations, including:

Service Providers
We share information with trusted third-party service providers who assist us in delivering and maintaining our Services. These may include hosting providers, payment processors, and analytics services.

Pet Service Providers
To enhance the utility of your pet’s Social Security Number, we may share limited pet-related information with veterinarians, groomers, and other pet care providers with your explicit consent.

Business Transfers
In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the business transaction.

Legal Compliance
We may share information when required to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.

4. Do We Use Cookies and Other Tracking Technologies?

Yes, we use cookies and similar tracking technologies to enhance user experience, analyze website performance, and deliver targeted advertising. These technologies may collect information about your browsing activities across different websites.

You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

5. How Do We Handle Your Social Logins?

If you choose to log in or register through a social media account, we will collect information such as your name, email address, and profile picture from the social media provider. This information is used solely for account creation and authentication. Please review the privacy policy of your social media provider for additional details.

6. How Long Do We Keep Your Information?

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Information is securely stored and deleted when no longer needed.

7. Do We Collect Information From Minors?

We do not knowingly collect or process information from children under 18 years of age. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

8. What Are Your Privacy Rights?

Depending on your location, you have the right to access, correct, delete, or restrict the processing of your personal information. You also have the right to opt out of receiving promotional communications and withdraw consent for certain types of data processing.

To exercise your rights, contact us at info@smartpetcollective.com.

9. Controls for Do-Not-Track Features

We do not currently respond to Do-Not-Track (DNT) browser signals. If standards for DNT signals are adopted in the future, we will update this policy accordingly.

10. Do United States Residents Have Specific Privacy Rights?

If you are a resident of certain states (e.g., California, Colorado), you have additional rights under state privacy laws. These include the right to:

- Request information about the categories of data collected.
- Opt out of data sharing for targeted advertising.
- Obtain a copy of your personal data.

11. Global Accessibility and Compliance

Our Services are available globally, and we comply with applicable international data protection laws, including GDPR in the European Union and PIPEDA in Canada. Users outside the United States have the right to:

Access, correct, or delete their data.
File a complaint with their local data protection authority.

12. Do We Make Updates to This Notice?

We may update this privacy policy to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated “Last Updated” date. If significant changes are made, we will notify you via email or prominent notice on our website.

13. How Can You Contact Us About This Notice?

For questions or concerns about this privacy policy, please contact us at info@smartpetcollective.com

14. How Can You Review, Update, or Delete the Data We Collect From You?

To request access to, update, or delete your personal information, please contact us at info@smartpetcollective.com. We will respond in accordance with applicable data protection laws.

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